Frequently Asked Questions

Everything you need to know about your order and the Kacey Musgraves Official Store.

When will my order ship?

Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page for estimated shipping timelines.

What is your return policy?

We accept returns on most unworn and unwashed items within 30 days of delivery. Please note that limited edition vinyl, digital downloads, and intimate apparel are final sale.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customs duties may apply.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay.

My item arrived damaged. What should I do?

We are sorry to hear that! Please contact our customer support team within 7 days of delivery with your order number and a photo of the damage so we can arrange a replacement.